Sale and Marketing | South Africa | Swaziland | Rwanda | UK | Dubai | Morocco | Ghana | Canada 2022

CODE PROGRAMME TITLE WEEK SESSION 1 SESSION 2 SESSION 3
SMA01 Developing & Implementing Strategic Marketing Plans 2 07 – 18 Feb 06 – 17 Jun 03 – 14 Oct REGISTER
SMA02 Corporate Identity & Brand Management 2 07 – 18 Mar 04 – 15 Jul 07 – 18 Nov REGISTER
SMA03 Beyond Customer Service 2 04 – 15 Apr 01 – 12 Aug 05 – 16 Dec REGISTER
SMA04 Achieving Excellence in Customer Service 2 16 – 27 May 04 – 15 Jul 12 – 23 Sep REGISTER
SMA05 Customer Service for the Public Sector 2 14 – 25 Feb 13 – 24 Jun 17 – 28 Oct REGISTER
SMA06 Customer Profiling Techniques & Procedures 2 14 – 25 Mar 18 – 29 Jul 14 – 25 Nov REGISTER
SMA07 Customer Focused Management 2 18 – 29 Apr 15 – 26 Aug 05 – 16 Dec REGISTER
SMA08 Measuring and Managing Customer Satisfaction 2 14 – 25 Mar 02 – 13 May 05 – 16 Sep REGISTER
SMA09 Customer – Focused Selling Strategies 2 07 – 18 Feb 06 – 17 Jun 03 – 14 Oct REGISTER
SMA10 Client Management Strategies for Retention & Growth 2 07 – 18 Mar 04 – 15 Jul 07 – 18 Nov REGISTER
SMA11 Customer Management Specialist 2 04 – 15 Apr 01 – 12 Aug 05 – 16 Dec REGISTER
SMA12 Managing Service Quality and Customer Satisfaction 2 16 – 27 May 04 – 15 Jul 12 – 23 Sep REGISTER
SMA13 Customer Service Excellence 2 14 – 25 Feb 13 – 24 Jun 17 – 28 Oct REGISTER
SMA14 Customer-Centric Selling Master Class 2 14 – 25 Mar 18 – 29 Jul 14 – 25 Nov REGISTER
SMA15 Creating a Marketing Plan for Business-to-Business 2 18 – 29 Apr 15 – 26 Aug 05 – 16 Dec REGISTER
SMA16 Sales and Operation Planning (S&OP) 2 14 – 25 Mar 02 – 13 May 05 – 16 Sep REGISTER
SMA17 Innovating Products: Invent, Justify and Market 2 07 – 18 Feb 06 – 17 Jun 03 – 14 Oct REGISTER
SMA18 Product Management for Business to Business (B2B) Companies 2 07 – 18 Mar 04 – 15 Jul 07 – 18 Nov REGISTER
SMA19 Customer Services & Retention Management 1 14 – 18 Mar 16 – 20 May 19 – 23 Sep REGISTER

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